Refund policy

We hope you love your Cuti as much as we do, but if there are any probs you may return the product within 30 days for an exchange, store credit or full refund.

In the rare instance of a faulty product, we will provide a store credit or a full refund. Please get in touch with us at hello@cuti.co.nz  with as much information as possible, as well as an image of your faulty product. This will help us assess the extent of the fault and ensure no future issues will occur. 

Once an order has been made and paid for, you cannot cancel it, unless in a special circumstance and the cancellation is approved by our team.

If you enter incorrect delivery information on the Cuti website during checkout, you will be liable for your order being delivered to the wrong location. We will not be responsible for any delivery delays which fall outside the control of Cuti or our employees.