FAQ

GENERAL

Where is Cuti oil made?

Cuti is proudly made by Tessa and Ashleigh in Ōtautahi (Christchurch), Aotearoa (New Zealand).

Do you have a physical store?

Unfortunately not (one day maybe!) You can either order from us directly online, or pop in and see one of our incredible stockists.

Do you offer wholesale?

We sure do. If you’re interested in stocking Cuti in your salon or retail space - we’d love to chat! Drop us a line at hello@cuti.co.nz

Do you offer bulk order discounts for wholesale customers?

Absolutely! If you’re interested in stocking Cuti in your salon or retail space - we’d love to chat! Drop us a line at hello@cuti.co.nz

Discount Codes, how do they work?

Received a wee Cuti discount? Just pop your code in at the checkout to activate it. Any problems, just let us know at hello@cuti.co.nz and we’ll get it sorted for you.

FAQ

SHIPPING & RETURNS

How long will it take for me to receive my order?

All orders are sent directly from our Christchurch HQ. New Zealand orders are sent via NZ Post and international orders via DHL. We always provide tracking numbers with dispatch confirmation so you can stalk the location of your Cuti.

Orders placed from Monday - Friday will be dispatched within 24 hours. Orders placed on the weekend will be dispatched the following business day. 

Our target delivery time to New Zealand addresses is overnight (excluding rural).

For rural customers, please allow an additional 3-5 working days.

If your order has not arrived in one week, please email hello@cuti.co.nz  and we will check in with our courier to see what’s going on.

International express shipping is available to most countries. Simply add your address at the checkout for eligibility, pricing and delivery options.

How much is shipping?

For New Zealand orders we offer flat-rate overnight shipping on NZ Post for $4.90.

For international orders, simply add your address at the checkout for eligibility, pricing and delivery options.

Does Cuti ship internationally?

Yup - we sure do! International DHL express shipping is available to most countries. Simply add your address at the checkout for eligibility, pricing and delivery options.

What is your refund policy?

We hope you love your Cuti as much as we do, but if there are any probs you may return the product within 30 days for an exchange, store credit or full refund.

In the rare instance of a faulty product, we will provide a store credit or a full refund. Please get in touch with us at hello@cuti.co.nz  with as much information and an image of your faulty product. This will help us assess the extent of the fault and ensure no future issues will occur. 

Once an order has been made and paid for, you cannot cancel it, unless in a special circumstance and the cancellation is approved by our team.

If you enter incorrect delivery information on the Cuti website during checkout, you will be liable for your order being delivered to the wrong location. We will not be responsible for any delivery delays which fall outside the control of Cuti or our employees.

FAQ

NAIL CARE

How often should I use Cuti?

Daily - at the minimum! We recommend applying twice a day (or more!) for max hydration and juiciness.

When is the best time to apply Cuti?

After a warm shower is a great time! Your skin is soft, supple and ready to absorb all the goodness of Cuti. Reapplying after using hand sanitiser is also a smart move - as it can be quite drying on your skin, nails and cuticles.

How do I apply Cuti to my nails?

PEN: Take the lid off the pen and slowly twist the end until you see the oil collect on the brush and apply generously!

BOTTLE: Gently unscrew the lid and squeeze and release the end to draw the oil up into the dropper. Carefully squeeze the end to place a small drop of oil onto the nail.

See where your nail meets the skin of your fingers? Slather it all around there. You can also gently massage the oil into your skin, nails and cuticles. Don’t forget to pop a drop under your nail too!

How does using cuticle oil benefit natural nails?

Regular use of Cuti cuticle oil helps boost your overall nail health by preventing the nails from becoming brittle and prone to breakage. Nourished nails are also more flexible and less likely to split or chip. Yay! Cuticles that are properly hydrated also have a healthier and more polished appearance.

Can I use Cuti on nails with polish, gels or tips?

Absolutely. In fact, we probably think you were a little crazy if you didn’t! Using Cuti with gel, acrylic or press ons will really help to maintain the health of both the natural nail underneath and the surrounding skin.

Hydrated nails are less prone to damage, breakage, and have better flexibility - reducing the risk of cracking or lifting of the polish, gel or tips.

How long does it take to see results from using Cuti?

One of the best bits of using Cuti is that you can see results almost immediately! Cuticles will be softer, skin will be moisturised and nails will have a beautiful sheen. There’s also no such thing as too much cuticle oil. The more regularly you apply Cuti - the better the results!

Can using cuticle oil help with nail growth?

You betcha! Cuticle oil nourishes the nail bed, providing essential nutrients that support the health of the nails. A healthy nail bed provides a solid foundation for new nail growth, and enhances the flexibility of the nails, reducing the risk of brittleness and breakage.

FAQ

PRODUCT

Do you test on animals and are your products vegan?

We don’t test on animals - never have and never will. Our suppliers are also carefully selected, ensuring that they don’t test on animals either. Cuti cuticle oil is vegan - made of 100% natural and organic plant-based ingredients

Why do you make Cuti oil with 100% natural ingredients?

We believe that it’s better for the environment, and it’s better for you! We don’t add anything that doesn’t need to be there. Every single ingredient in Cuti cuticle oil serves a purpose. Want to find out more about our ingredients? Click HERE.

Is the fragrance strong in your cuticle oil, what does it smell like?

The fragrance in Cuti cuticle oil is very subtle - you’ll have to give your fingers a close up sniff to even notice it. As with every other ingredient, the fragrance is 100% natural and derived from organic botanical essential oils that help hydrate and soften your cuticles - as well as making it smell nice.

Cuti cuticle oil has a delicate scent of sweet orange, with a touch of neroli, ylang ylang and manuka.

What type of fragrance oils do you use?

The oils used that fragrance Cuti cuticle oil are 100% natural essential oils derived from organic botanicals

Why does my oil have floaties in there?

Cuti cuticle oil is made of 100% natural and organic plant-base ingredients. The oils go through minimal processing and aren’t as refined as some chemical based formulas.

We do our very best to remove any floaties, but it is possible you might see some small flecks of plant material in the bottle. This should settle, and does not affect the shelf life or use of your cuticle oil.

FAQ

REFILLS & RECYCLING

What should I do with my empty Cuti bottle?

Keep hold of it! Collect 5 empty bottles of Cuti, send them back to us and receive a free bottle! Want to know more? Of course you do! Check our our Refill & Recycle page.

How do I refill my Cuti oil pen?

Gently screw the end of the pen in the reverse direction, so the stopper moves back down the pen tube. Once the stopper has reached the end, unscrew the brush tip from the pen. You may need to use a paper towel to help grip if the pen has some oil residue.

Gently unscrew the lid on the Cuti bottle and squeeze and release the end to draw the oil up into the dropper. Insert the tip of the dropper into the pen and squeeze the end to release the oil into the pen. Repeat this step until the pen is filled with the desired amount of oil and replace the brush end back onto the pen. Use a paper towel to tidy up any drips of oil. Avoid getting any water near your Cuti oil, as this can make the formula go cloudy

How many times can I reuse my Cuti cuticle oil pen?

As long as the brush and pen is clean and in good working order, you can reuse it as many times as you like.

Can I recycle my Cuti cuticle oil pen?

Unfortunately the pens are not recyclable, which is why we encourage you to reuse it as many times as you can.

Still have questions? Contact us now!